Terms & Conditions

Privacy Policy

LAST UPDATED: 17TH MAY 2018

Roy Perfect Limited’s privacy policy explains how we use any personal information we collect about you.

• What information do we collect about you?
• How will we use the information about you?
• How long will we keep the information about you?
• Marketing access to your information and correction Cookies
• Other websites
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information about you when you register an account with us verbally through telephone conversations or through our website, or when you place an order for products or services. Roy Perfect LTD collects information including names, company names, addresses, telephone numbers, email addresses, product preferences and payment information. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. Roy Perfect LTD will not share your information for marketing purposes with other companies other than those used for marketing by Roy Perfect LTD. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies, courier companies, card payment companies and banks.

How long will we keep the information about you?

Whenever we collect or process your personal information, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that time, your information will be deleted completely. When you place an order, we’ll keep the personal information you give us for seven years so we can comply with our legal and contractual obligations. In the case of certain products, we’ll keep the data for 10 years.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email at admin@royperfect.com.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:  Roy Perfect LTD, Holmelands, Thiefside, Calthwaite, Penrith, Cumbria, CA11 9RN or email admin@royperfect.com. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 17^th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: admin@royperfect.com

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TRADE CUSTOMER TERMS AND CONDITIONS

LAST UPDATED: MARCH 2018

Roy Perfect Ltd

Terms & Conditions- Trade Account Holders

GENERAL
Roy Perfect LTD
Holmelands, Thiefside, Calthwaite, Penrith, Cumbria, CA11 9RN
Telephone: 01768885785
Email: stores@royperfect.com
VAT Number: 748 8775 60
Company Registration Number: 4224553

All orders are accepted subject to the following conditions which cannot be varied except specifically in writing by the Company.

TITLE
Title to goods sold by the Company shall pass to the Customer only when the full purchase price has been paid.

GOVERNING LAW
The Contract shall be construed according to the law of England and Wales and shall be subject to the jurisdiction of the English and Welsh Courts.

PRICES
Prices shown in the Company’s current catalogue should only be used as a guide. All goods will be supplied at the price ruling on the day the customer’s order is received by the Company. Any item which has to be purchased after the publication of the catalogue may be subject to a price change. A quotation should be sought before ordering any high value parts. The customer is responsible for paying any packaging costs and any customs' duties, inspection fees, exchange rate costs and other charges required under the provisions of any relevant law.

DELIVERY
All efforts will be made to dispatch goods on the same day as an order is placed. However, no assurances can be given on goods ordered after 3.00pm. Items will be dispatched according to size, weight, value and delivery location either with Royal Mail or a courier service. Carriage is charged additional to our catalogue prices. Consignment numbers for courier deliveries are available if you wish to track the parcel. The customer will be notified of any shortfall in making up an order as soon as possible but if the customer is unavailable, the Company will dispatch a part-order and order up any parts required to fulfill that order. Additional postage will be charged on receipt of the back-orders unless by mutual agreement between the customer and the Company. Roy Perfect LTD will make reasonable endeavors to deliver goods on the date specified but does not accept any liability for damage or loss caused to the customer by failure to do so. Goods accepted unchecked or received in a damaged condition from the carrier should be recorded as such on the carrier's docket at the time of delivery and in the case of shortage or damage to the goods. Roy Perfect LTD should be notified by telephone or email within 24 hours of delivery. If not no liability for short delivery or damaged goods can be accepted.

PAYMENT
For those with an agreed trade credit account, terms are strictly 30 days from the date of invoice. Trade customers discount is subject to payment being made by BACS transfer.

CLAIMS
It is the responsibility of the Customer to check the quantity and condition of the goods on delivery and prior to signing for the goods. Claims relating to the condition or quantity will not be accepted once the goods have been signed for.

CANCELLATION
Cancellation of an order must be made in writing prior to dispatch of the goods. The customer will reimburse Roy Perfect LTD for any cost it incurs as a result of a cancellation.

WARRANTY
Warranty claims may be submitted within twelve months of the supplying invoice date. All the following information must be supplied with the warranty claim: a) copy of supplying invoice, b) date the part was fitted, c) mileage/hours at time of fitment, d) mileage/hours at time of failure, reason/cause of failure. Crank Shafts: Any warranty claims for crank shafts will only be considered with proof of line boring before fitting.  Replacement parts are supplied ‘subject to warranty’ and until warranty has been authorized, the customer remains liable for the payment of such part. Successful warranty claims will be settled by way of credit note. 

RETURNS
GENERAL
The Company will only accept goods for return when in a merchantable condition and accompanied by its original packaging and with the prior permission of the company.
The goods must be returned within 28 days of the supplying invoice date along with a copy of the supplying invoice or delivery note. Failure to provide all this information will result in a 20% handling charge being imposed or total rejection of the goods. Goods not normally stored by Roy Perfect LTD will be accepted for return subject to Roy Perfect LTD supplier’s returns policy. Roy Perfect LTD does not accept returns on special order items. 

A) TRADE CUSTOMERS
Any goods which have been incorrectly ordered, or found not to be required, can be returned subject to authorisation, but will incur a 20% restocking charge.
All goods are returned at the customer’s expense but where parts have been wrongly supplied by the Company, the postage will be reimbursed as part of the credit given and no handling charge will be imposed.

B) FRANCHISED DEALERS
It is assumed that all franchised dealers will order parts by part number and no errors in supply will be made. There is therefore no facility to reimburse postage on any items returned unless the goods qualify as warranty or have been supplied the wrong part or part number.